Hoppvia publishes this guide and sells taxi booking and dispatch software. What we say about Hoppvia is our own information, not an independent test. The checklist works for any vendor.
What taxi dispatch software does
A dispatch system lets your team see bookings and manage drivers. Everyone works from the same trip record:
- A passenger or staff member makes a booking by app, website, phone or another channel.
- A dispatcher checks the pickup, service type, time and free drivers.
- A driver gets the job and accepts it, declines it or reports a problem.
- Your team follows the pickup, the trip, payment and any problem that needs help.
Products differ. A label like "live tracking" doesn't tell you the map provider, how often locations update or what dispatchers can do. Ask to see each step working.
Features to check before you choose
Bookings and trip details
Check app bookings, phone bookings, advance bookings, airport pickups and the services you actually sell. Follow one booking from request to the dispatcher's screen. Check how it saves pickup notes, passenger contact details, fares and changes.
Driver availability and assignment
Ask how drivers show they're free, how the system picks suitable drivers and whether dispatch is manual, automatic or both. Test an offer nobody answers and an offer a driver declines. Check that a trip only shows as assigned once a driver accepts, if that's how you work.
Problems and staff control
In the demo, try a changed pickup, a cancellation, a late driver, a no-show and a lost phone signal. See who spots the problem, who can reassign or cancel, and what record is kept. A good demo shows your team's next step, not just a perfect booking.
Messages to passengers and drivers
Check the messages for assignment, pickup, changes and drop-off. Find out which channels are included, which outside services are used, who owns those accounts and whether usage fees apply.
Dispatch view and reports
Ask a dispatcher to find an unassigned booking, find free drivers, check an active trip and pull up a finished one. Confirm the staff roles, history, exports and reports your team needs. If the screen looks crowded, ask how a new dispatcher learns it.
Integrations
List the maps, payments, SMS, login codes, notifications, accounting and other services you need in your market. For each one, agree the setup work, who owns the account, usage fees and who supports it. "Integration available" means different things to different vendors, so write the exact connection into your launch plan.
How to compare dispatch pricing
Dispatch software is sold in several ways: a one-time licence, a monthly fee per vehicle or driver, a fee per trip, or a share of each fare. Compare the full cost for the same period and the same number of trips, not just the headline price.
Add up the licence or subscription, setup and data migration, integration work, hosting, outside service fees, app store accounts, maintenance, support, taxes and anything outside the quote. Ask how the price changes as you grow.
Hoppvia publishes flat yearly pricing. Starter is $1,990 a year for up to 50 drivers. Growth is $3,990 a year for 51–200 drivers. Both have a $499 setup fee, unlimited trips and 0% commission. Hosting and updates are included. You pay outside providers, app store developer fees and taxes directly. See Hoppvia pricing.
Hoppvia runs with 5,000 drivers and 20,000 customers at peak traffic for the fleet it was first built for. Whichever vendor you pick, ask for proof that the system handles a workload like yours.
Choosing dispatch software for a small or mid-sized fleet
Start with your booking channels, how many drivers work at once and who handles problems. A small fleet still needs a clear view of unassigned rides, driver acceptance and finished trips. Ask a dispatcher to try these tasks rather than judging from a feature list.
Compare vendors on the same workload. Note the apps and staff access included, assignment rules, integration work, training, support and total cost. Use the software checklist during demos and the cost guide for running costs.
What should you test for live driver tracking?
Ask when each driver's location last updated, how that links to their status and what dispatch sees if updates stop. Test a lost signal, an old location and an unanswered offer. Confirm the map provider, update speed, staff access and usage fees. A moving dot in a sample preview doesn't prove how your live system will behave.
For Hoppvia, see the dispatch walkthrough. Hoppvia sends each ride to the nearest free driver automatically, and dispatchers can also offer a ride by hand, as the walkthrough shows. Live GPS tracking is included in every plan.
Is free taxi dispatch software enough?
If you're comparing a free dispatch system with a paid one, check what "free" includes. Note driver and booking limits, app access, hosting, provider fees, support, data export and what happens when you pass a limit or leave. A free download, trial or planning tool is not the same as a supported live system. See free taxi dispatch software for the free plans that exist and their limits.
Hoppvia is sold on flat yearly plans from $1,990. There is no free plan. You can use the free taxi dispatch cost calculator to estimate staff time before a demo. It does not take bookings or dispatch drivers.
A practical dispatch demo checklist
Use the same tests with every vendor. Note what you saw working and what is only a written promise.
- Make a booking through the channel your customers or staff will use.
- Find the booking in the dispatch panel and pick a suitable driver.
- Send the job, then show both an accept and a decline.
- Change the pickup or cancel the ride. See who can act and what is recorded.
- Follow the trip through pickup, drop-off, payment and customer messages.
- Ask a new dispatcher to find an unassigned trip and explain the next step.
- List every outside service, account owner, usage fee and who supports it.
- Get the fleet limit, scope, support terms and all extra charges in writing.
If a vendor uses sample screens, ask which services and flows will be live in your setup. Note any gaps as open items.
Is Hoppvia a fit for your taxi business?
Hoppvia is a white-label booking and dispatch platform for transport businesses that want customer and driver apps under their own brand. Plans start at $1,990 a year with hosting, updates, unlimited trips and 0% commission. Source code is not included.
See the taxi dispatch software page for the workflows and demo questions. The pricing page lists what each plan includes. Book a demo and bring one normal booking and one real problem case from your business.
Frequently asked questions
What is taxi dispatch software?
Taxi dispatch software helps operators manage bookings, send jobs to drivers and track trips. Many products also link passenger and driver apps, maps, messages, payments and reports.
How do I choose a taxi dispatch system?
Test your real booking flow and at least one problem, such as a declined offer or a changed pickup. Then compare the workflow, integrations, data access, support and total cost across vendors.
How much does taxi dispatch software cost?
It depends on the vendor and pricing model. Compare one-time licences, monthly fees per vehicle or driver, per-trip fees or fare shares, setup, hosting, outside service fees, support and maintenance over the same period. Hoppvia starts at $1,990 a year with 0% commission.
What hosting and support does Hoppvia include?
Every Hoppvia plan includes hosting and updates. Starter has email support, Growth has priority support and Enterprise has an SLA. Custom integrations are quoted on Enterprise. You pay outside providers and taxes directly.
Sources and method
Hoppvia product and pricing details were checked against the Hoppvia taxi dispatch software page and pricing page on 31 October 2026 and updated on 10 November 2026. Hoppvia wrote this guide and sells the product described. Products and prices can change, so check the current pricing page. The checklist is a buying guide, not a claim that every vendor includes every feature.
